Saturday, June 27, 2009

The fundamentals of "the Mom sniff test"

When I look at the way I was brought up by my parents, there were a few rules that have shaped the manner in which I develop and maintain relationships. Not to take away from my father's contribution in anyway (Sorry Pop! :)), I have coined the phrase "the Mom sniff test."

While simple in concept, these are often the overlooked.
  • Name - "A person’s name is, to that person, the sweetest and most important sound in any language." - Dale Carnegie. Do everything you can to remember and address people by name. The engagement you will receive in return will increase substantially.
  • Please - "Don't reserve your best behavior for special occassions. You can't have two sets of manners, two social codes - one for those you admire and want to impress, another for those whom you consider unimportant. You must be the same to all people." - Lillian Eichler Watson. When you treat all people with respect and kindness, again, the engagement you receive in return will be richer.
  • Thank you - "As we express our gratitude, we must never forget that the highest appreciation is not to utter words, but to live by them." - John F. Kennedy. I will take on the role of being captain obvious and state that recognizing the efforts other put in is critical.
  • You are welcome - "The smallest act of kindness is worth more than the grandest intention." - Oscar Wilde. Same as above, it is important to recognize and acknowledge others.
  • Is there anything that I can help you with? - "Generosity is not giving me that which I need more than you do, but it is giving me that which you need more than I do." - Kahlil Gibran. The dedication of time and effort to others needs will grant you the opportunity to build trust.

When I stick close to these, I find my relationships are richer and more fulfilling. When coupled with the work ecosystem, it yields great dividends in magnifying the creation of trust and deep networks.

Thanks Mom and Pop!

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